Product Warranty

All mesh office chairs manufactured by our company are covered by a 2-year warranty against manufacturing defects. The warranty period begins on the delivery date and applies only to defects arising from production.

Exclusions from the warranty:

• Damages caused by user error, impact, misuse, or negligence
• Use of the product in ways contrary to the user manual instructions
• Repairs or modifications performed by unauthorized persons
• Damages caused during shipping or by third parties
• Normal wear and tear, fabric or mesh deformation, or color fading due to use
• Warranty claims made without presenting the original invoice

To benefit from warranty service, the product must be presented together with the sales invoice within the warranty period.

For valid warranty claims, our company reserves the right to repair, replace defective parts, or exchange the product with an equivalent model. The warranty process is carried out as quickly as possible with a focus on customer satisfaction.

Cancellation and Return Policy

At filelikoltuklar.com, customer satisfaction is our top priority. The following terms explain the procedures for order cancellation, product returns, and exchanges.

1. Order Cancellation

• Orders can be canceled by the customer before production begins.
• Orders that have entered the production process or have been shipped cannot be canceled and will be handled under the return policy.
• Once the cancellation is approved, the refund will be issued within 3–7 business days using the original payment method.

2. Right of Withdrawal (Return)

• Customers have the right to withdraw from a standard order within 14 days of receiving the product without giving any reason.
• The right of withdrawal applies only to products under standard production.
• The withdrawal request must be submitted in writing or via email.
• The product must be returned unused, complete, and in its original packaging within 10 days after the withdrawal notice.
• After inspection, eligible refunds are processed within 10 business days.

3. Custom-Made Products

• Most products on filelikoltuklar.com are manufactured to order.
• Products customized in size, color, fabric, material, or design are considered custom-made.
• Custom-made products cannot be canceled or returned once production has started.
• If a manufacturing defect is detected upon delivery, the product will be repaired, replaced, or exchanged with an equivalent model.

4. Situations Where Returns Are Not Accepted

• Used, assembled, or damaged products
• Products with opened packaging or lost resellable condition
• Products damaged during shipment without a delivery report
• Upholstered or hygienic products not suitable for resale

5. Return Process

• Products must be returned in original packaging with all accessories.
• The original invoice and return form must be included in the return shipment.
• Damage caused by shipping must be documented with a damage report before accepting delivery.
• Returns should be sent via our contracted shipping company.

6. Refund Process

• Refunds are issued using the original payment method after approval.
• Refund reflection time may vary between 1–10 business days depending on the bank.
• Shipping fees are refunded only for incorrect or defective shipments caused by our company.

7. Exchanges

• In the case of a manufacturing defect, customers may request repair or replacement.
• Exchange requests must be made within 7 business days after delivery.
• Approved exchanges should be sent to the address specified by our company.

8. Contact Information

Email: info@bereketofis.com
Phone: +90 532 725 07 46
Address: Güneştepe Mahallesi Necip Fazıl Kısakürek Caddesi Yarışçı Sokak No:23/A Güngören
Website: www.filelikoltuklar.com